Privacy Policy

Account and business information. When you sign up we collect your name, email address, mobile phone number, and role, together with your business legal name, any DBA, your Texas Secretary of State filing number or Texas Comptroller taxpayer number, TDLR license number where applicable, business address and county, scope of work, and your certificate of insurance.

Consent records. When you consent to receive text messages we record the exact consent text and version, the timestamp, your IP address, and your browser user agent.

Incident and property data. We ingest fire dispatch records from the Austin/CTECC public open-data feed and property attributes (parcel identifier, geometry, year built, square footage, appraised value, property class) from Texas county appraisal district bulk records.

Usage data. Alert delivery records, dashboard activity, and an audit log of significant account actions.

We do not collect or store homeowner or resident names, homeowner mailing addresses, or homeowner phone numbers. County appraisal records contain these fields; they are dropped at the parsing stage and never reach our database. This is enforced by an automated test that blocks any deploy reintroducing those columns. We do not ingest scanner audio, and we do not perform skip tracing or homeowner identity lookups. See our Acceptable Use Policy for what customers are forbidden from doing with our data.

FireSignal sends recurring fire incident alert messages to the mobile number you provide, only after you check an unchecked consent box during onboarding and confirm the number by one-time passcode. Message frequency varies with dispatch activity in the territory you configure. Message and data rates may apply.

Reply STOP to any FireSignal message to stop all further messages, or HELP for help. You can also change or remove your number in your dashboard settings. Carrier opt-out takes effect immediately.

Mobile information and third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain consent and opt-out records in an append-only log for at least four years, as the Telephone Consumer Protection Act contemplates.

To verify that you are a licensed, insured Texas contractor; to determine which dispatches fall inside your territory; to deliver alerts by text, email, push, and webhook; to operate and secure the service; and to meet legal and record-keeping obligations. We do not sell personal information, and we do not use your information for third-party advertising.

We share the minimum necessary data with vendors that operate the service on our behalf: Supabase (database and authentication), Twilio (text message delivery and phone verification), Resend (email delivery), Mapbox (geocoding and maps), and Vercel (hosting). If and when paid subscriptions begin, Stripe will process payments. These providers are bound to use the data only to provide their service to us. As stated above, text messaging opt-in data and consent are excluded from any sharing.

We may also disclose information where required by law, subpoena, or valid legal process. Our practice is to verify such requests independently and, unless legally prohibited, notify the affected customer first.

Customer data is encrypted in transit and at rest. Access is scoped per customer at the database level, so one customer cannot read another's data. Consent and opt-out records are retained at least four years. Incident and property records are retained for as long as the service operates, since they are drawn from public records. Account data is deleted on request, except records we must keep to prove consent or meet legal obligations.

You can stop text messages at any time by replying STOP. You can review or correct your account information in your dashboard, and you can request access to, correction of, or deletion of your information by writing to support@getfiresignal.com. Texas residents may have additional rights under the Texas Data Privacy and Security Act; we honor those requests regardless of whether they are legally required of us.

If a breach affecting personal information occurs, we notify affected individuals in line with the Texas Identity Theft Enforcement and Protection Act (Tex. Bus. & Com. Code Ch. 521), including notice to the Texas Attorney General where the statute requires it.

We will post any change to this policy on this page and update the effective date. Questions, requests, or complaints: support@getfiresignal.com.