Terms of Service

"FireSignal" refers to the operator of the FireSignal service at getfiresignal.com, an operator-led pilot serving licensed Texas restoration contractors. "You" or "Customer" refers to the verified subscriber to the service.

FireSignal sends SMS notifications to verified Texas restoration contractors when a fire incident is dispatched through the City of Austin's public Open Data CAD feed in a service territory the Customer has configured. A web dashboard provides incident history and live status.

The service is available only to (a) holders of a valid TDLR Mold Remediation Contractor license (or equivalent Texas restoration credential) verified at onboarding, and (b) authorized representatives of those license holders. We reserve the right to refuse or terminate service to any user we determine is outside this category.

Customer use is governed by our Acceptable Use Policy, which is incorporated by reference. Violation of the AUP — including but not limited to soliciting fire victims contrary to Texas Business & Commerce Code Chapter 58 — is grounds for immediate suspension and termination.

By providing a mobile number and completing the consent capture at signup, you authorize FireSignal to send SMS notifications to that number. Message frequency varies with dispatch activity in your territory. Standard message and data rates apply. Reply STOP to any FireSignal SMS to opt out at the carrier within seconds. Reply HELP for support. We are TCPA-registered and operate under the operational B2B-alert exemption of Texas Business & Commerce Code Chapter 305.

During the pilot phase, the service is provided at no cost to a limited cohort of Travis County contractors selected by FireSignal. No payment instrument is collected. Pricing for the general-availability service is published on the pricing page; that pricing will be governed by the formal Cloud Service Agreement that replaces these terms.

See our Privacy Policy for the full description. In short: business identity, business address, and the mobile number for SMS delivery. We do not collect or process homeowner contact information; the properties table is schema-locked against owner-PII columns and a CI test enforces it.

We aim for high availability but make no formal SLA during the pilot phase. Live status, ingest health, and round-trip latency are published at /status. Incidents are posted within 30 minutes of detection along with the running root cause.

You may cancel by replying STOP to any FireSignal SMS (carrier-level opt-out within seconds) or by writing to hello@getfiresignal.com. We may suspend or terminate access for AUP violation, fraud, or where required by law. Suspended accounts may export their alert history via the dashboard.

THE SERVICE IS PROVIDED "AS IS" DURING THE PILOT PHASE. FIRESIGNAL MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SERVICE'S COMPLETENESS, TIMELINESS, OR ACCURACY. SUBSCRIBERS REMAIN SOLELY RESPONSIBLE FOR THEIR OWN OPERATIONAL DECISIONS, INCLUDING WHETHER TO RESPOND TO ANY DISPATCH NOTIFICATION. FIRESIGNAL'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PILOT SERVICE IS LIMITED TO $100.

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law provisions. Disputes shall be brought in the state or federal courts located in Travis County, Texas, and both parties consent to the exclusive jurisdiction of those courts.

We may update these terms; we will post the revised version at this URL and update the effective date. Continued use of the service after a revision takes effect constitutes acceptance.

Questions about these terms: hello@getfiresignal.com. Complaints or AUP concerns: /complaint.