Questions worth answering before you sign up.

Licensed Texas restoration contractors operating in Travis County, shops that respond to residential and commercial fire damage. Onboarding requires verification of a Texas TDLR Mold Remediation Contractor license or equivalent restoration-trade credential.

About two minutes. We take your business details, capture TCPA opt-in for the SMS channel, and let you draw your service area on a map. Your license and registry numbers are optional at signup — supplying one verifies you instantly, and leaving them blank just means a human reviews it within one business day. A certificate of insurance is only needed before your first payment, not to start the trial. The first alert can land within the hour if a dispatch happens in your territory.

No. Alerts are plain SMS. The Briefing link opens in your phone's default browser. Works on every carrier, every phone, with or without gloves.

Yes. Save any alert to your watchlist and move it down a pipeline: lead, contacted, inspected, quoted, won. Log the dollar value on the ones you win and the dashboard tallies signed work against the subscription cost, so renewal is a number, not a hunch. A free scanner feed or dispatch dashboard can't tell you which alerts paid for themselves.

All of Travis County for v1: every AFD and ESD jurisdiction, via the City of Austin's consolidated CTECC feed. Williamson is the v1.1 target; Hays, Bastrop, and Caldwell follow.

The City of Austin Open Data Real-Time Fire Incidents dataset (wpu4-x69d). CTECC dispatches both AFD and all Travis County ESDs over the same radio system, so the single feed covers the whole county.

We poll every five minutes. The Briefing's data-freshness indicator shows exactly how stale the data is. If the upstream feed goes silent, the indicator flips to a warning state and the public status page is updated.

Federal commercial-use ambiguity around scanner-derived data under 18 USC §2511 makes that a fight we'd need outside counsel to operationalize. Open-Data-only is the latency floor for now.

Yes, as a property attribute drawn from the public TCAD homestead-exemption record, so you can tell a likely primary residence from a likely rental or commercial parcel before you drive. It's about the building, never the owner: we don't surface owner names, phone numbers, or any contact info, and we never will.

$299/month base, billed monthly, with one seat included. Each additional seat is $79/month. Webhook delivery is included in the base plan. You're never billed per alert.

Yes. Every account gets a free 7-day trial before any card is required. The first pilot cohort of 2–5 Travis County shops is extended a longer free window by arrangement.

Close your account yourself in the dashboard under Settings, or email support@getfiresignal.com and we confirm the same day. There is no contract and no cancellation fee. Replying STOP to any FireSignal SMS stops text messages at the carrier within seconds, which is a delivery opt-out rather than a cancellation. Dashboard access continues through the billing period.

Yes. Every subscriber's opt-in is logged with the exact consent text version, IP, user agent, and timestamp. STOP and HELP keywords are honored across the carrier network. Frequency and message-type disclosures are surfaced before the opt-in checkbox.

FireSignal operates under the operational-alert exemption for paid B2B subscribers. We're not a telemarketer; you've explicitly subscribed to receive operational notices about your service territory.

Yes. We're registered as a Sole Proprietor brand during the pilot phase. Upon first paying customer we re-register under the operating LLC as Low Volume Standard.

No, and we never will. The properties table is schema-locked against owner names, addresses, or phone numbers. A CI test blocks the deploy if anyone tries to add one. We do not skip-trace, people-search, or otherwise look up the homeowner.

Our Acceptable Use Policy explicitly prohibits unsolicited contact with fire-affected property owners, and marking yourself responding to any incident requires acknowledging our conduct standards first. Contractors working in a declared-disaster area remain responsible for Texas Business & Commerce Code Ch. 58 (Disaster Remediation) compliance; violations of the AUP follow a warning, suspension, termination workflow.

We have a complaint runbook. Intake at /complaint, 24-hour acknowledgement, investigation, and a warning → suspension → termination workflow with appeals. Customers know up front that the AUP is enforced.

A public status page is at getfiresignal.com/status with the live state of ingest, dispatch, and SMS, plus the last 24 hours of synthetic pipeline runs. If the pipeline degrades, automated monitors page the founder within minutes.